Shipping policy
📄 SHIPPING POLICY
ORDER PROCESSING TIME We process all orders within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification automatically when your order has shipped, which will include your tracking number.
SHIPPING RATES & ESTIMATED DELIVERY
Standard Tracked Shipping: FREE on all orders today.
Estimated Delivery Time: 7 to 15 business days to the United States, Canada, United Kingdom, Australia, and New Zealand.
Please note: Total delivery time = Processing time (1-3 days) + Shipping time (7-15 days). Delivery delays can occasionally occur due to customs clearance, local postal service spikes, or weather conditions, which are outside of our control.
TRACKING YOUR ORDER When your order has shipped, you will receive an email notification from us including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active in the system.
You can track your package at any time using the tracking page link provided in your email.
WRONG ADDRESS & DELIVERY ISSUES It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. We process orders quickly, so address changes cannot be guaranteed after the order is placed. TrimLoop™ is not responsible for packages delivered to an incorrect address provided by the buyer.
LOST OR STOLEN PACKAGES TrimLoop™ is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, if your tracking shows your package hasn't moved for over 20 business days, please contact us immediately.
CONTACT INFORMATION If you haven’t received your order within 20 business days of receiving your shipping confirmation email, please contact us with your name and order number:
Email: thetrimloopcontact@gmail.com
Physical Address: The Trim Loop, 29006 Málaga, Málaga, Spain